Refund and Returns Policy

1. General Policy

At imageperfect, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• The product must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.

2.3. Non‑returnable Items

The following items are not eligible for return or refund:

• Custom‑made or personalized products.
• Digital downloads and software licenses.
• Items marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (440) 336-9253. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us.

3.3. Shipping Costs

Unless the return is due to an error on our part (e.g., defective or incorrect item), you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the price of the returned product minus any original shipping charges, unless the return is a result of our error.

4.3. Partial Refunds

If the returned item shows signs of use, damage, or missing components, we reserve the right to issue a partial refund or deny the return.

5. Exchanges

Exchanges are treated as a return followed by a new purchase. Follow the return process outlined above, then place a new order for the desired item.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Package the item securely for return to prevent damage during transit.

7. Legal Disclaimer

imageperfect reserves the right to modify this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (440) 336-9253
• Address: 2701 Southwest Elm Road, Cleveland, Ohio 44184, United States